Primarily you are in #Wardens because #help or #support staff have decided that you need operator assistance to solve your problem - further questioning staff in #help about the problem once you have been asked to move to #Wardens is a waste of everyone's time and you should now focus on working with the operators in #Wardens to resolve your issue. This brings us nicely to the second point - the operators in #Wardens do not necessarily know why you're in #Wardens! That's why you must state your question clearly and concisely - limit yourself to around 3 lines of text and get straight to the point.